“That’s something that people don’t really realize with 211. They think it’s (utility assistance and food) that people need, but often when people are at the point of needing utility assistance or needing to feed their family, they’re at a point of crisis, and they’re considering suicide or needing that kind of support as well.”
– Monique Scraper, chief development officer with HeartLine, an Oklahoma City nonprofit organization that answers 211 calls from 40 counties in central and western Oklahoma. DHS recently announced it would be cutting support to 211, and as a result, the line may no longer operate around the clock [Source]