“That’s something that people don’t really realize with 211. They think it’s (utility assistance and food) that people need, but often when people are at the point of needing utility assistance or needing to feed their family, they’re at a point of crisis, and they’re considering suicide or needing that kind of support as well.”

– Monique Scraper, chief development officer with HeartLine, an Oklahoma City nonprofit organization that answers 211 calls from 40 counties in central and western Oklahoma. DHS recently announced it would be cutting support to 211, and as a result, the line may no longer operate around the clock [Source]


Carly Putnam joined OK Policy in 2013. As Policy Director, she supervises policy research and strategy. She previously worked as an OK Policy intern, and she was OK Policy's health care policy analyst through July 2020. She graduated from the University of Tulsa in 2013. As a student, she was a participant in the National Education for Women (N.E.W.) Leadership Institute and interned with Planned Parenthood. Carly is a graduate of the Oklahoma Center for Nonprofits Nonprofit Management Certification; the Oklahoma Developmental Disabilities Council’s Partners in Policymaking; The Mine, a social entrepreneurship fellowship in Tulsa; and Leadership Tulsa Class 62. She currently serves on the boards of Restore Hope Ministries and The Arc of Oklahoma. In her free time, she enjoys reading, cooking, and doing battle with her hundred year-old house.

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